Frequently Asked Questions

Everything you need to know about shopping with Aje.

What is your return policy?

We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition with all tags attached.

How long does shipping take?

Standard shipping typically takes 3-5 business days within Australia. International shipping times vary by location, usually ranging from 7-14 business days.

Can I track my order?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Klarna.

How do I care for my Aje garments?

Specific care instructions are located on the internal garment tag. We generally recommend professional dry cleaning for our structured pieces and delicate hand washing for silks.

Can I cancel or modify my order after it is placed?

Our team processes orders quickly to ensure fast delivery. Once an order is placed, we are unable to make modifications or cancellations, but you may return the items once received.